Starting on July 6, the City will be reopening Client Service Centres at Ottawa City Hall (110 Laurier Avenue West) and at Ben Franklin Place (101 Centrepointe Drive). This phased reopening plan prioritizes programs and services that promote a safe expansion of Ottawa’s economy, with ongoing support for our vulnerable communities.
These centres will be open by appointment only for the following counter services: marriage licences, Commissioner of Oaths, OC Transpo products/Presto payments, access to information requests, development applications, select building code services and Yellow Bag program registrations. You can reserve appointments online by visiting the City’s webpage here, or you may call 3-1-1 to book an appointment with a City of Ottawa agent.
There will also be limited counter and document drop-off services available at all four of the City’s Social Services centres, which will be open on weekdays from 10:00 a.m. to 3:00 p.m. These centres are located at 370 Catherine Street, 2020 Walkley Road, 2339 Ogilvie Road and on the second floor of the Mary Pitt Centre at 100 Constellation Drive. The Mary Pitt Centre location will also be the only location for services concerning the Rent Supplement Program.
The safety of residents and staff is vitally important, and all reopened services will promote physical distancing and follow public health guidelines such as:
Physical distancing signage
Seat and floor decals
Plexiglass sneeze guards
Designated entrance and exit doors
Hand sanitizing stations
High touch-point surfaces will be cleaned and sanitized regularly